FAQ
Have a question? Below you’ll find answers to the most common inquiries. If you can’t find what you’re looking for, feel free to reach out to us at info@salvalon.com.
Shipping & Delivery
1. What is your shipping policy?
We offer free shipping on all orders. Every item is carefully packed and handled to help ensure a safe and timely delivery.
For more information kindly visit: Shipping Policy
2. Do you deliver to collection points or pickup lockers?
At this time, we only deliver to the shipping address entered at checkout. Delivery to collection points or pickup lockers is not available.
3. What are your delivery times?
Orders placed by 6:00 PM, Monday to Friday, are prepared for dispatch within 2–3 business days. Once shipped, delivery typically takes around 4–9 business days (Monday to Friday) depending on your location. During busy periods, total delivery time may range from 6–12 business days.
For more information kindly visit: Shipping Policy
4. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order via our Order Tracking Page.
5. What if my package hasn’t arrived or is lost?
If your order hasn’t arrived within the expected delivery time, please first check the tracking details in your shipping confirmation email. Still no update? Contact us at info@salvalon.com. If your parcel is confirmed lost, we’ll either resend your order or issue a full refund—whichever you prefer.
6. What if my item arrives damaged or broken?
We’re sorry to hear that. If your item arrives damaged, please email us at info@salvalon.com within 30 days of receiving your package. Be sure to include your order number and photos of the item and packaging. We’ll arrange a replacement or a refund.
Refunds & Returns
8. How do I return an item?
If you’re not completely satisfied with your purchase, please email info@salvalon.com within 30 days of receiving your order to request a return.
For more information kindly visit: Return And Refund Policy
9. How long does it take to process a refund?
Refunds are processed within 10 business days after receiving and inspecting the returned item. You will receive a confirmation email once your refund has been issued.
For more information kindly visit: Return And Refund Policy
10. Who pays for the return shipping costs?
If you’re returning an item because it’s damaged, incorrect, or faulty, we’ll cover the return shipping costs. For all other returns (such as if you changed your mind), return shipping is at your own expense. Please reach out to info@salvalon.com before returning any item.
For more information kindly visit: Return And Refund Policy
Privacy
11. How do you protect my privacy?
We take your privacy seriously. Transactions and personal data are protected with SSL encryption, and we do not store your credit card information. Your data is not shared with third parties without your consent.
For more information kindly visit: Privacy Policy
12. Will my data be shared with third parties?
No. We do not sell, share, or trade your personal information with third parties. Your data is used only for order processing and customer support. Learn more in our Privacy Policy.
Payments
13. What payment methods do you accept?
We accept the following payment methods:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Union Pay
- Visa
14. What currency are payments processed in?
All transactions are processed in AUD (Australian Dollars).
15. Are my payments secure?
Yes — payment security is a top priority. All transactions are protected with SSL (Secure Socket Layer) encryption to help keep your information safe.
16. How will I know if my payment was successful?
After a successful payment, you will receive an order confirmation email. If you don’t receive it, please check your spam folder or contact us at info@salvalon.com.
17. What should I do if my payment is declined?
Please double-check your card details, billing address, and available funds. If the issue continues, contact your bank or card provider. You’re also welcome to reach out to us at info@salvalon.com for assistance.
Contact information
Store name: Salvalon
Company name: MHFSecurity
Company Address: Evertsenstraat 6, Alphen aan den Rijn, South-Holland, 2404XX, Netherlands
Warehouse Address: 20 Nicholson Street, Balmain East, Sydney NSW 2041, Australia
Company nr.: 98248286
E-mail: info@salvalon.com
Monday to Friday | 09:00 – 17:00 (GMT+10:00)
Saturday to Sunday | 11:00 – 16:00 (GMT+10:00)
We aim to respond to your inquiries within 24 hours.